macan388 Platform Privacy Notice

This page describes what data we collect when you use macan388 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, settle game results, and comply with Indonesian gaming regulations. Your data is encrypted, stored securely on our servers, and never sold to third parties.

We at macan388 understand that your privacy matters. When you open an account on our platform — whether on Android via our APK, on iOS through Safari, or on desktop — you provide information such as your email, phone number, identity document, and payment method. We use this information only for the purposes stated in this notice: account verification, payment processing, fraud prevention, and legal compliance.

This privacy notice explains what we collect, how we use it, who we share it with, how long we retain it, and what rights you have. If you have questions about our data practices, our support team is available to help.

What Data We Collect on macan388

Information you provide directly to macan388

When you register on macan388, we collect your email address, mobile phone number, and a password you create. You also provide your full name, date of birth, and residential address. For Know Your Customer (KYC) verification, we ask for a photo of your identity document (KTP, passport, or driving license) and a selfie. We use these documents only to verify your identity and comply with anti-money-laundering regulations.

When you make a deposit or request a withdrawal on macan388, we collect information about your payment method. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-walletwe record the transaction amount and timestamp. If you use a bank virtual account at mobile banking, local payment, online payment, or e-wallet, we store your bank account details securely. We do not store your full card numbers or e-wallet passwords — payment processing is handled by our certified payment gateway.

Information we collect automatically on macan388

When you use macan388 on your phone or desktop, we automatically collect technical information: your IP address, device type (Android, iPhone, or desktop browser), operating system version, app version, and session duration. This helps us detect unauthorized access, prevent fraud, and troubleshoot technical issues. We also collect information about your gameplay — which games you open, how long you play, and the results of your bets. This data is used to calculate your account balance, settle game results, and maintain your bet history.

We use cookies and similar tracking technologies on our website (macan388.bet) and within our Android app. Cookies store your login session, remember your preferences, and track how you navigate macan388. You can control cookies through your browser settings or our app settings. Disabling cookies may limit your ability to access some features of macan388.

Information from third parties about macan388 users

We may receive information about you from third-party payment processors when they confirm a deposit or withdrawal. For example, when you transfer funds to a mobile banking virtual account, local payment's system confirms the transfer to us, and we receive transaction details including the amount and your account reference. This information is used only to credit or debit your macan388 account balance.

We may also receive data from fraud-prevention services and identity-verification partners who help us detect suspicious activity and confirm your identity during KYC. These partners operate under confidentiality agreements and may not use your data for any other purpose.

How We Use and Protect Your Data on macan388

Our data usage policy on macan388

We at macan388 use your data for the following purposes: (1) to verify your identity and comply with KYC regulations; (2) to process your deposits and withdrawals; (3) to calculate game results and settle your bets; (4) to detect and prevent fraud, money laundering, and unauthorized account access; (5) to send you account notifications, payment confirmations, and support responses; and (6) to comply with Indonesian gaming laws and legal requests from authorities.

We do not use your data for marketing unless you explicitly opt in. We do not sell or share your personal information with advertisers, data brokers, or third-party marketers. We do not create behavioral profiles or use your data to make automated decisions about your account (such as automated suspension). All decisions about your account are made by our compliance team based on our terms and applicable law.

Data retention on macan388

We retain your account information (name, email, phone number, identity document photos) for as long as your account is active and for seven years after closure for regulatory compliance. Your gameplay data (bets placed, results, withdrawals) is stored for your lifetime access and for regulatory record-keeping. Your password is encrypted and stored only as a one-way hash — even we cannot read it.

You may request deletion of your personal data at any time, except where we are required by law to retain it (such as identity verification records and transaction history). We will delete non-essential data upon request within 30 days, subject to legal holds.

International data transfers and macan388 servers

Our macan388 servers are located in Indonesia and may include backup infrastructure in other countries. When your data is transferred outside Indonesia, it remains protected under the same encryption and security standards. By using macan388, you acknowledge and consent to data processing in these locations.

KYC (Know Your Customer)

Identity verification required to unlock deposits and withdrawals on macan388. We collect identity document photos for regulatory compliance.

Encryption

All sensitive data transmitted to macan388 is encrypted using industry-standard HTTPS. Data at rest is encrypted in our database.

Two-factor authentication (2FA)

Optional security feature on macan388 that sends an SMS or authenticator-app code to verify your login.

Data processor

A third party (such as a payment gateway) that handles data on macan388's behalf under a confidentiality agreement.

Your rights regarding data on macan388

You have the right to access your personal data on macan388. Log into your account to view your profile, transaction history, and gameplay records. You can update your email, phone number, and address through your account settings at any time. If you believe any information is incorrect, contact our support team to request a correction.

You have the right to request a copy of all personal data we hold about you on macan388. Submit a request to our support team, and we will provide a downloadable file of your data within 30 days. You also have the right to request deletion of your non-essential personal data, though we may retain identity verification records and transaction history as required by law.

You have the right to object to certain types of data processing on macan388, such as marketing communications. You can opt out of promotional emails at any time by updating your preferences or contacting our support team. If you wish to close your account permanently, you can request this through your settings — we will freeze your account and guide you through the withdrawal of your remaining balance.

Security practices on macan388

We at macan388 implement industry-standard security measures to protect your data from unauthorized access, alteration, and disclosure. Our servers use firewalls, intrusion-detection systems, and regular security audits. We require all staff with access to your data to sign confidentiality agreements. We recommend you enable two-factor authentication (2FA) on your account for added security.

If we discover that your account has been compromised — for example, unauthorized login attempts or unusual transaction activity — we will lock your account and notify you via email and SMS. You can verify your identity and regain access by completing a security verification process. If a data breach occurs that impacts your personal information, we will notify you within 72 hours as required by Indonesian data-protection law.

Third-party processors and sharing on macan388

We share your data with the following third parties only to the extent necessary to provide our services: (1) Payment gateways that process your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual account deposits; (2) Identity-verification services that confirm your KYC documents; (3) Fraud-prevention services that detect suspicious account activity; (4) Our hosting and data-backup providers; and (5) Indonesian gaming regulators if required by law.

All third-party processors are contractually bound to protect your data and use it only for the purpose specified. We do not allow them to use your information for their own marketing or business purposes. We regularly audit our processors' security practices to ensure compliance with our standards.

• 1
  Personal information collectionRegistration & KYC

  We collect your name, email, phone, address, identity document, and selfie for account verification.

• 2
  Payment informationDeposits & withdrawals

  We store payment method details (mobile banking, local payment, bank account) securely but never store full card numbers or passwords.

• 3
  Technical dataDevice & session info

  We collect IP address, device type, browser/app version, and session duration for security and troubleshooting.

• 4
  Gameplay recordsBets & results

  We maintain your bet history, game results, and account balance for settlement and your historical records.

• 5
  Data retentionAccount & regulatory records

  We retain account data for 7 years post-closure; gameplay data indefinitely for your access and legal compliance.

• 6
  Encryption & securityData protection

  All data in transit uses HTTPS; data at rest is encrypted. We conduct regular security audits and enable 2FA.

Cookies and tracking on macan388

We use cookies on our website (macan388.bet) and within our mobile app to maintain your login session, store your preferences, and track your navigation. Cookies are small text files that your browser or app stores and sends back to us on each request. Essential cookies are required for macan388 to function (e.g., session login); optional cookies help us understand user behavior and improve our platform.

You can control cookies through your browser settings (delete cookies, block third-party cookies) or through our app settings. Note that disabling essential cookies may prevent you from accessing macan388 features. We do not use tracking pixels or web beacons to follow your activity outside macan388.

Your Privacy Rights and Contact

Our privacy practices comply with Indonesian data-protection principles and our internal policies. We are committed to handling your data responsibly and transparently. If you have questions about how we use your data on macan388, wish to exercise your rights (access, correction, deletion), or have a privacy concern, contact our support team.

You can reach us via in-app chat on macan388, email, or our support phone line. We respond to privacy requests within 30 days. If you believe we have violated your privacy rights or mishandled your data, you may lodge a formal complaint with the Indonesian government agency responsible for data protection or with our designated compliance officer.

We at macan388 respect your privacy and are here to answer any questions. For clarification on our data practices, payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-walletor any aspect of our platform, our support team is available in English and local languages.